Frequently Asked Questions 

• Will my live event be recorded?

YES - unless otherwise specifically stated, all of our courses and presentations are recorded on video to watch later if you like. All registered guests will receive the link to watch the course video.

• I registered for an event but haven’t received an email response?

If it has been more than 24hrs, please check your trash/spam folder/filer - most often the response is there.

• I registered for an event but can’t find an email with a link for access?

Please check your trash/spam folder/filer - most often the response is there. If not, please reach out to us via email or via our contact page.

• Where do your classes take place? 

All of our seminars and presentations happen on live video online. When you purchase a live upcoming course we send you a link ahead of time along with course instructions. When you purchase a video course, you’ll immediately receive a download document which has all of the instructions you need to watch the course now.

• What are you teaching?

We offer live/video courses, special event discussions and presentations that focus on applying psychological insight for fuller living. We present teachers in the continuing lineage of Jungian psychology, but faculty members also draw from other schools and psychological approaches for their classes.

• What are your classes like?

We offer single-day presentations and multi-session classes. Our classes are typically held on Zoom and feature a seminar presentation by a teacher and a live Q&A with the attendees. The objective is adult personal growth and most classes do not require assignments or give grades.

• Who are your classes for?

You. Our classes are geared for a general public audience. Our goal is to communicate in a way that everyone can follow, understand and enjoy.

• Do i need to apply to be a student?

No. Go ahead and register / purchase any courses you’re interested in - see our Classes page.

• Who are your faculty?

Our faculty are experienced Jungian analysts, psychotherapists and authors from all around the world. Most have degrees from accredited graduate schools and/or training at a Jung Institute (iaap.org). We are proud to have some of the leaders in this field teaching for us as well as emerging new voices. Please see our Faculty page here.

• Who was Carl Jung?

C. G. Jung was one of the most influential figures of the 20th century. He was one of the founders of psychology and gave us much of our modern psychological language. Born in 1875 in Basel, Switerzland, Jung was a medical doctor and psychiatrist who became a colleague, close confidant and heir apparent to Sigmund Freud. Along with Freud, he opened up research into the unconscious and gave us the term ‘complex’. His work led to the popularization of interest in dreams and archetypes. His correspondence with Bill W. contributed directly to the inclusion of the spiritual principle in A.A. and other 12-step programs. He gave us the psychological type categories that led to the Myers-Briggs Type Indicator and coined the terms introvert and extravert. He also coined the terms synchronicity (and his writing on that topic is the main reason for its continued popularity in our culture today) and collective unconscious – giving us a term for the deeper layer of the psyche that transcends the personal.

• How can I follow all of your upcoming events and courses?

Please subscribe to our newsletter to stay informed of everything that we’re offering–including: free presentations, special events and panels, book clubs, multi-week live seminars and more. Subscribe here.

• What if I can’t attend the live class time?

No problem. Our courses are intended for you to watch when it works for you. Join us for the live event or watch afterwards - it’s up to you. Course videos are typically available 24-48 hours after airing live.

• How long do I have to view the video of my course?

All course and events videos remain available to you for at least 180 days after your purchase.

• Can I join a class after it’s already started?

Yes. As long it’s still available for purchase on our site: go ahead. If it’s not, you can always ask.

•  Do I have to have my video on during your classes?

No - absolutely not. Our courses are here for you to enjoy as works best for you. Feel free to participate how you can and when you can. (However, we would prefer that your camera is off if you’re moving through somewhere. Thank you).

• If I subscribe to your newsletter, how often will you email me?

Not a lot. We believe in a minimal email frequency. You’ll receive an announcement for every new class or presentation that gets launched and another when it’s time for ‘last call.’ Occasionally, we’ll send you wrap-ups and news from the wider Jungian community.

• Are subtitles / closed captioning available during classes?

Yes. All course hosts are asked to have closed captioning / subtitles turned on. Please let us know if this isn’t available during your class.

• Are CEUs available?

Unfortunately, not at this time. Due to the international nature of our audience, setting up CEUs is challenging. Hopefully soon.

• Are course transcripts available?

Unfortunately, not at this time.

• What payment methods do you accept?

We only accept credit card payments at this time. If you’d like to pay another way please feel free to contact us here.

• Can I use Paypal for my purchase?

No. Sorry, we don’t use Paypal for course sales.

• What currency is your site in?

U.S. Dollars

• What is your refund policy?

We want you to be satisfied. For single presentation events full refunds are available up to 48 hours before the event. For multi-session courses full refunds are available up to 3 days after the first session; a 50% refund is available until 3 days after the second session. If you’re still not satisfied for any reason, please contact our friendly customer service staff here.

• What is your privacy policy?

You can view our complete privacy policy here.

• Where can students share their feedback on your courses?

We’re happy to hear your experience of our courses. Please send us your comments on any of our courses on our Feedback page here.

• where are you located?

Our course offerings all take place online, our staff live internationally and our business is registered in beautiful British Columbia, Canada.

• Something else? didn’t find your answer here? want to contact us?

You can reach us via our Contact page here. We look forward to hearing from you!